How Can We Help You?

Find answers to commonly asked questions about our childcare platform

General Questions

4 questions

For Parents

5 questions

For Caregivers & Babysitters

5 questions

For Dayhome Owners

5 questions

Bookings & Payments

6 questions

Safety & Trust

5 questions

Account & Profile

5 questions

Event Childcare

5 questions

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help.

Get in touch with our friendly support team for personalized assistance with your questions.

Call Us

1-800-LIITCARE

Mon-Fri, 9AM-5PM MST

Contact

Email Us

support@liitcare.com

We typically respond within 24 hours

Contact

Live Chat

Available now

Start Chat

How Can We Help You?

General Questions

What is LiiT Care Connect?

How does LiiT Care Connect verify caregivers?

Is LiiT Care Connect free to use?

What areas does LiiT Care Connect serve?

For Parents

How do I find a babysitter or caregiver?

How do I book a dayhome?

Can I request a visit before enrolling my child in a dayhome?

How do I post a job for babysitters?

What information should I provide when requesting a booking?

For Caregivers & Babysitters

How do I become a caregiver on LiiT Care Connect?

What documents do I need to provide?

How do I set my availability?

How do I get paid?

Can I decline a booking request?

For Dayhome Owners

How do I list my dayhome on LiiT Care Connect?

What licensing information do I need to provide?

How much does it cost to list my dayhome?

Can I manage my availability and capacity?

How do parents contact me?

Bookings & Payments

How does the booking process work?

When do I pay for a booking?

What payment methods are accepted?

What is the cancellation policy?

Can I modify a booking after it's confirmed?

What if I need to cancel my booking?

Safety & Trust

How are caregivers verified?

Are dayhomes licensed and inspected?

What should I do if I have a safety concern?

Can I read reviews from other parents?

What safety measures do caregivers have?

Account & Profile

How do I create an account?

Can I have both a parent and caregiver account?

How do I update my profile information?

How do I reset my password?

Can I delete my account?

Event Childcare

What is event childcare?

How do I book childcare for my event?

What activities are provided during events?

Can you provide on-site or off-site childcare?

How far in advance should I book event childcare?

Still Need Help?

Call Us

Email Us

Live Chat