Terms and Conditions

General Eligibility

• Teen users below the age of 18 years of age must have parental or guardian consent to use our platform
• You must be legally authorized to work in Canada (for service providers)
• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials

Service Provider Additional Requirements

• Must pass background verification checks
• Must provide valid government-issued identification
• Must maintain current certifications (First Aid, CPR) where applicable
• Dayhome providers must comply with provincial licensing requirements

Dayhome Provider Requirements:

• Must comply with all provincial and municipal licensing requirements
• Must maintain current insurance coverage as required by law
• Must provide accurate information about their facility, capacity, and services
• Must maintain safe and appropriate childcare environments
• Must disclose any changes to licensing status immediately

Parent Responsibilities for Dayhome Services:

• Verify licensing status independently before committing to services
• Provide complete and accurate information about child's needs
• Respect dayhome policies regarding hours, meals, and activities
• Maintain open communication with dayhome providers

Booking Process:

• All bookings are subject to service provider availability and acceptance
• Users must provide accurate information for all bookings
• Booking confirmation is required from both parties
• Special requirements must be communicated during booking

Cancellation Policy:

Service Provider Cancellations:

• Must provide reasonable notice when possible
• Cancellations within 12 hours may result in penalties
• Emergency cancellations are exempt from penalties
• Repeated last-minute cancellations may result in account suspension

Pricing Structure:

• Service providers set their own rates for services
• All prices are displayed in Canadian Dollars (CAD)
• Additional fees and taxes will be clearly displayed before payment
• Prices may vary based on service type, duration, and special requirements

Platform Fees:

Payment Process:

• Payment is required at the time of booking
• Funds are held in escrow until service completion
• Service providers receive payment within 3-5 business days after service completion
• Refunds are processed according to our cancellation policy

Mandatory Safety Requirements:

• All service providers must undergo background checks
• Current First Aid and CPR certification required for most services
• Immediate reporting of any safety incidents or concerns
• Compliance with provincial child protection legislation
• Zero tolerance for any form of abuse or inappropriate conduct

Reporting Procedures:

• Report safety concerns immediately to LiiT Care Connect
• Contact local authorities for emergencies or serious incidents
• We will investigate all reported safety concerns promptly
• Confidentiality will be maintained throughout investigation processes

Platform Limitations:

• We provide the platform "as-is" without warranties
• We do not guarantee service provider availability or quality
• We are not liable for incidents during service provision
• Maximum liability limited to fees paid through the platform

Insurance Requirements:

• Service providers must maintain appropriate insurance coverage
• Dayhome providers must comply with provincial insurance requirements
• Users are encouraged to verify insurance coverage before services
• Some services may be covered under homeowner's or renter's insurance

Resolution Process:

1. Contact the other party directly to attempt resolution
2. If unsuccessful, contact LiiT Care Connect customer support
3. We will mediate disputes and provide recommendations
4. Serious disputes may require formal arbitration

Refund Considerations:

• Refunds evaluated based on our cancellation policy
• Service quality disputes reviewed case-by-case
• Documentation and evidence required for dispute claims
• Final decisions rest with LiiT Care Connect management

Key Privacy Commitments:

• We collect only necessary information for service provision
• Personal information is protected with industry-standard security
• Information is shared only as necessary for service delivery
• Users can request access to and correction of their personal information
• We comply with applicable privacy legislation (PIPEDA, provincial privacy laws)

Prohibited Activities:

• Circumventing the platform for direct payment arrangements
• Creating fake profiles or providing false information
• Harassing, threatening, or inappropriate communication
• Attempting to access unauthorized areas of the platform
• Using the platform for illegal activities
• Sharing contact information before booking confirmation

Content Guidelines:

• Profile information must be accurate and up-to-date
• Photos must be appropriate and represent services accurately
• Reviews must be honest and based on actual experiences
• Communications must be professional and respectful

Platform Rights:

• LiiT Care Connect owns all platform technology and intellectual property
• Users are granted limited license to use the platform for its intended purpose
• Platform content may not be copied, modified, or distributed without permission
• Trademarks and logos are protected intellectual property

User Content:

• Users retain ownership of content they upload
• Users grant LiiT Care Connect license to use content for platform operations
• Users must have rights to any content they upload
• Content must not infringe on third-party intellectual property rights

Termination by Users:

• Users may close their accounts at any time
• Outstanding bookings must be completed or properly cancelled
• Some information may be retained for legal and business purposes
• Reactivation may be possible with customer support assistance

Termination by LiiT Care Connect:

• We may suspend or terminate accounts for Terms violations
• Safety concerns may result in immediate account suspension
• Users will be notified of termination reasons when possible
• Appeals process available for disputed terminations

Applicable Legislation:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial childcare licensing regulations
• Consumer protection legislation
• Employment standards (where applicable)

Change Process:

• Users will be notified of changes at least 30 days in advance
• Continued use of the platform constitutes acceptance of new terms
• Users may close their accounts if they disagree with changes
• Updated terms become effective on the specified date

Business Address:

LiiT Care Connect
Proudly Canadian