Privacy Policy
Welcome to LiiT Care Connect Connect ("LiiT Care," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our childcare platform and services.
Introduction
Welcome to LiiT Care Connect Connect ("LiiT Care," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our childcare platform and services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
This Privacy Policy applies to all users of our platform, including parents seeking childcare, service providers (babysitters and caregivers), dayhome owners, and event organizers.
Compliance with Privacy Laws
LiiT Care Connect is committed to complying with applicable Canadian privacy laws and regulations, including:
Applicable Privacy Legislation
- Personal Information Protection Act (PIPA) - Alberta
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Other applicable provincial and federal privacy laws in Canada
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name, email address, phone number, and physical address
- Date of birth and age (for service providers)
- Profile photos and identification documents
- Payment information (processed securely through Stripe)
- Government-issued ID and background check results (for service providers)
Children's Information (with parental consent)
- Children's names, ages, and dates of birth
- Medical conditions, allergies, and special care requirements
- Dietary restrictions and preferences
- Emergency contact information
Technical and Usage Information
- Device information (IP address, browser type, operating system)
- Usage patterns and platform interactions
- Location data (when you use location-based features)
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Primary Uses
- Facilitate connections between parents and childcare providers
- Process bookings, payments, and service transactions
- Verify service provider credentials and conduct background checks
- Ensure platform safety, security, and fraud prevention
- Improve our services and user experience
- Communicate important updates, service notifications, and support
- Comply with legal obligations and enforce our Terms of Service
Information Sharing and Disclosure
We share your information only in the following circumstances:
Who We Share With
- Service providers and users: Limited information necessary for service provision (e.g., parents can see caregiver profiles, caregivers can see booking details)
- CanPro Technologies: For verification and background check purposes
- Stripe: For secure payment processing (see Payment Processing section)
- Law enforcement and regulatory authorities: When legally required or to protect rights and safety
Payment Processing
All payment processing is handled through Stripe, our secure payment processor. We do not store credit card information or banking details on our servers.
When you make a payment through our platform:
Stripe Integration
- You are redirected to Stripe's secure platform to enter payment information
- Payment data is collected and processed according to Stripe's Privacy Policy
- We receive only confirmation of successful payments and transaction IDs
- Your financial information remains encrypted and secure with Stripe
Data Security
We implement industry-standard security measures to protect your information:
Security Measures
- AES-256-GCM encryption for sensitive data at rest and in transit
- Secure Socket Layer (SSL) technology for all data transmission
- Regular security assessments and vulnerability testing
- Strict access controls and authentication requirements
- Secure cloud infrastructure with AWS and database encryption
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
Retention Periods
- Active accounts: Duration of account activity plus 7 years after last activity
- Inactive accounts: Automatically deleted after 7 years of inactivity
- Service provider records: As required by applicable laws and regulations
- Booking and transaction records: 7 years for legal and accounting purposes
Your Privacy Rights
Under Canadian privacy laws, you have the following rights:
Your Rights
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Withdrawal of consent: Withdraw your consent at any time (may limit service availability)
- Portability: Request a copy of your data in a portable format
- Complaint: File a privacy complaint with our Privacy Officer or regulatory authorities
Children's Privacy
Our platform is not intended for use by children under 13 years of age without parental supervision. We do not knowingly collect personal information from children under 13 except with verified parental consent.
Parents and guardians are responsible for providing accurate information about their children for childcare purposes. This information is used solely to facilitate safe and appropriate childcare services.
Parents can review, update, or delete their children's information at any time through their account settings.
Third-Party Services
Our platform integrates with trusted third-party services to provide functionality. These services have their own privacy policies:
We encourage you to review the privacy policies of these third-party services:
Third-Party Partners
- Stripe: Payment processing and financial transactions
- CanPro Technologies: Background checks and verification services
- AWS (Amazon Web Services): Cloud hosting and infrastructure
- Google Services: Maps, authentication, and cloud services
International Data Transfers
Your information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers operate. These countries may have different data protection laws than Canada.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.
Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, and updates. You can opt out of marketing emails at any time by:
Clicking the 'unsubscribe' link in any marketing email
Updating your communication preferences in your account settings
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
We will notify you of significant changes by email or through a prominent notice on our platform at least 30 days before the changes take effect.
Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: info@liitcare.com
Filing Privacy Complaints
If you have concerns about our privacy practices, you may file a complaint with:
Regulatory Authorities
- The Office of the Information and Privacy Commissioner of Alberta
- The Office of the Privacy Commissioner of Canada
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: